The Northeastern Utilities Credit And Collection Group was established in the 1970's to aid and assist utilities in improving efficiencies in collections and customer service. Over the years the group has grown and developed, meeting the challenges of deregulation. Although many of the utility names have changed, the group still remains committed to sharing ideas and concepts.

Credit and collection managers meet in the host utility’s city to discuss new technologies and techniques that the various managers use in their collection efforts.  The managers share their experiences that have proven most effective for them.

The efforts of the group contribute to methods that increase efficiency in dealing with the service and satisfaction of customers. In today’s changing collection climate, with so many competing sources for the customer’s dollar, the information imparted is invaluable.